THE[CLINIC] 

ROBERT CAFFREY-HILL PODIATRY AND BIOMECHANICAL CLINIC 

AND ASSOCIATES.

Privacy Policy 

We ask all patients for information regarding their general health so we can treat them as safely as possible. All information is kept strictly confidential, however your patient notes may be made available between our team of Podiatrists here at Olton Foot Clinic for treatment purposes. Due to recent changes in the law regarding personal data we are obliged to inform you of the data we hold, how we process it, who has access to it, how we use it, how you access it and how you can delete it. 

1. Do you have to provide your personal information to us? 

We’re unable to provide you with our services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear. 

2. What kinds of personal information about you do we process? 

Personal information that we’ll process in connection with all of our products and services, if relevant, includes: 

• Personal and contact details, such as title, full name, contact details including phone numbers and email address • Your date of birth, gender and age • Information about your health • Your GP details 

3. What is the source of your personal information? 

We’ll collect personal information from the following general sources: 

• From you directly, and any information from family members where applicable • This can include telephone calls along with direct communication 

4. What do we use your personal data for? 

• To help us assess and treat you according to your needs • To monitor your health and associated conditions • To maintain communication with you through your contact details 

5. Who has access to your data? 

• Receptionists has access to your contact information only • Podiatrists have access to your contact details, GP details and your health records and appointment details. 

6. What are your rights under data protection laws? 

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018. 

• The right to be informed about the processing of your personal information • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed • The right to object to processing of your personal information • The right to restrict processing of your personal information • The right to have your personal information erased (the “right to be forgotten”) • The right to request access to your personal information and to obtain information about how we process it • The right to move, copy or transfer your personal information (“data portability”) 

Due to the type of data (Medical) we are legally required to keep the data for 7 years. This data can however be archived allowing you privacy. You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. 

7. For how long is your personal information retained by us? 

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria: 

For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations 

For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or 

Retention periods in line with legal and regulatory requirements or guidance. 

8. Your right to object 

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. We may use your email in the future to allow us to inform you of new treatments or offers. If you would prefer for us to not contact you regarding this please tick the box below. 

 Please do not contact me via email regarding new treatments or offers